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Troubleshoot Site Slowness

Lauren Neulinger
Updated

When experiencing slowness within your GivingData site, follow the steps below to gather more information before submitting a Support ticket.

Sometimes an error message will appear in GivingData during a time of site slowness. If this happens, please take a screenshot of the error. 

Site slowness could be related to your internet browser. We recommend clearing your cache and cookies and attempting to reload the site again. If you are not already using Google Chrome, please consider opening GivingData in Google Chrome to see if this resolves the slowness issue. 

Sometimes browser extensions can interfere with your GivingData site. If you are using Google Chrome and recently added a new browser extension, it can be helpful to temporarily turn it off to see if this resolves the issue. Follow the steps below to manage your Google Chrome browser extensions.

  1. Click the three dots icon in the upper-right corner of your browser, click More Tools, and then click Extensions. extensions
     
  2. Click the toggle to turn off a browser extension. Repeat this step for all remaining browser extensions.toggle
     
  3. If an extension displays the warning "This extension may have been corrupted," click Repair.

If site slowness persists, try opening a new Incognito window of Google Chrome. Next, login to your GivingData site and navigate to the page where site slowness was detected. If the page loads while in Incognito mode, then the issue is most likely not with GivingData.incognito window

Check your local connection speed by navigating to fast.com. It will take approximately 5-10 seconds for the site to determine your internet speed.

Using Google Chrome as the browser, take screenshots of the console while performing the actions in GivingData that seem to be causing the slowness. Instructions are available in the Take a Screenshot of the Console in Google Chrome section of Take a Screenshot of the Console for a Support Ticket.

If none of the steps above resolve the issue, please submit a GivingData Support ticket. If possible, we recommend including answers to the following questions and attaching screenshots that demonstrate the issue.

  • What were you attempting to do in GivingData when the slowness occurred?
  • Are other users within your GivingData site also experiencing site slowness?
  • Are you working at the office or from home?
  • Are you using Wi-Fi or a hard-wired connection, such as an ethernet cable?
  • Is a terminal server, or remote desktop session host used in your office environment?
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